SoundCom Systems

    Services Provided
  • Nurse/Patient Communication
  1. Responder 5 Nurse Call System
  2. Staff Terminals
  3. Wireless Phone Integration
  4. Advanced Reporting Software
Table of Contents Precious / Next

Big Rapids Hospital, Spectrum Health System

Spectrum Health is a not-for-profit health care system based in West Michigan consisting of 12 hospitals and 178 ambulatory sites. Spectrum Health provides exceptional care and experiences for patients by finding new and better ways to deliver care using cutting-edge technology and evidence-based care practices. Spectrum Health was named one of the nation’s 15 Top Health Systems by Truven Health Analytics for 2016, marking the 5th year the hospital has received this award.

Mecosta County Medical Center joined the Spectrum Health System in 2013 and became Spectrum Health Big Rapids. The hospital was founded in 1926 and provided residents of Mecosta County and its surrounding areas with a full range of medical services. Spectrum Health Big Rapids is now a 74-bed facility that offers services in acute care, surgeries, birthing, rehabilitation, cardiopulmonary care, emergency care, home health care, and occupational wellness services.

Facility Wide Integration
Spectrum Health Big Rapids required a highly functioning, workflow-enhancing communication system that maximized patient care efficiency, experience, and quality. SoundCom installed and deployed the Rauland Responder 5 Nurse Call System in the new Emergency Department along with staff terminals, a workflow enhancement tool, which streamlines clinical processes and patient throughput. The Responder 5 Nurse Call with wireless device integration was designed and installed in the new Med-Surg and Critical Care units to optimize patient/staff communication and shorten response times to patient needs and requests.

Each patient bed is equipped with an enhanced patient station which provides a patient-controlled pillow speaker for nurse call, and for customized requests for water, pain management, and bathroom assistance along with lighting and TV controls.

Advanced Reporting
With the Rauland Responder 5 Nurse Call System, nurse managers and patient experience team members have access to extensive reporting software programs that provide data relating to patient care, staff performance, and event recording. This software allows users to maintain and evaluate day to day patient/staff interactions as well as record and manage information that relates to patient care practices.

Powerful Technological Integrations
Spectrum Health Big Rapids is leveraging powerful communication and patient care technology to assist and support health care providers in delivering the highest quality of care possible with a superior level of accuracy and efficiency.

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  Phone: 800-628-8739
Fax: 440-234-2614
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227 Depot Street, Berea, OH 44017-1899
440-234-2604 // Fax: 440-234-2614

9918 Windisch Road, West Chester, OH 45069

4388 Tuller Road, Dublin, OH 43017-5031

377 Northgate Drive, Warrendale, PA 15086

24600 N. Industrial Dr., Farmington Hills, MI 48335
248-960-3700 // 24/7 Service 888-422-4349

G12157 North Saginaw, Clio, MI 48420
810-686-4990 // 24/7 Service 810-686-4990

Grand Rapids
4627 Clyde Park Avenue S.W., Wyoming, MI 49509
616-942-6290 // 24/7 Service 866-566-9035

1605 East Kalamazoo St., Lansing, MI 48912
517-484-6905 // 24/7 Service 517-484-4979

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